FAQs

1 . WHAT ARE THE DETAILS TO BE PRODUCED FOR BILLING?

1. Passenger Passport
2. Boarding Card

 

2 . CAN I PURCHASE FROM COCHIN DUTY FREE ?

Cochin Duty free is located at Cochin International Airport - International Terminal (T3). Only International passengers, holding a valid International flight boarding card and passport can purchase from our shop. 

3 . CAN I BUY FROM COCHIN DUTY FREE, IF I AM TRAVELLING ON A DOMESTIC FLIGHT?

Unfortunately No. As per Customs regulations, only the passengers who have an international boarding pass and a valid passport are eligible to shop from Duty Free.

4 . WHICH ALL CURRENCIES ARE ACCEPTED IN THE SHOP ?

We accept the following currencies:-

1. US DOLLAR
2. UK POUND
3. EURO
4. SAUDI RIYAL
5. KUWAITI DINAR
6. UAE DHIRHAM
7. OMAN RIYAL
8. BAHRAIN DINAR
9. CANADIAN DOLLAR
10. SINGAPORE DOLLAR
11. SWISS FRANK
12. HONGONG DOLLAR
13. DANISH KRONER
14. AUSTRALLIAN DOLLAR
15. SWEDISH KRONER
16. JAPANESE YEN
17. INDIAN RUPEES 
18. QATAR RIAL
19. MALAYSIAN RINGGIT
20. NEW ZEALAND DOLLAR

 

 

5 . THE BALANCE WILL BE PAID IN WHICH CURRENCY?

The Balance will be paid in INR.

6 . WHICH ALL CREDIT CARDS AND TRAVELLERS CHEQUES ARE ACCEPTED ?

We do accept all credit cards,debit cards etc issued by Visa, Maestro, Rupay & MasterCard.Travellers cheques are accepted in INR, USD, EUR, CHF and GBP only.

7 . WHAT SHOULD I DO IF I NEED ANY ASSISTANCE ABOUT SHOPPING, PRICES, REFUND OR EXCHANGE FOR FAULTY PRODUCT?

Please contact our support team at dfshop@cial.aero we will be eager to assist you. To know more about our products and offers, please make use of live chat facility on our website.

8 . IF I DO NOT FIND THE PRODUCT AT WEBSITE, DOES THAT MEANS COCHIN DUTY FREE DOES NOT STOCK THAT PRODUCT?

Cochin duty free sells a wide range of Confectionery, Toys, Supermarket Items & Perfumes. But we only showcase just a part of it on the website. If you're unable to find the product you're looking for on searching on our website, please feel free to enquire at: dfshop@cial.aero - or you can make use of our Live Chat Facility about the product you wish to purchase.

9 . WHAT ARE THE PERMITTED CUSTOMS ALLOWANCE ?

Details of Baggage Rule 2016 is available at :
http://www.cbec.gov.in/resources/htdocs-cbec/baggage-rules.pdf

10 . WHAT IS THE WORKING TIME OF DUTY FREE SHOPS ?

Duty free shops are open 24 hours a day

11 . IS THERE ANY LIMITATIONS FOR SPENDING IN INR FROM COCHIN DUTY FREE?

As per new Indian Customs Rules, we will accept Indian currency from all citizens. And He/she is not allowed to make payment exceeding Rs. 25,000 in Indian Currency. Conditions Apply*.